Learn more about Worry-Free Purchase

 

1、What is Seel Guaranteed Delivery?

Seel Guaranteed Delivery is a customer protection against loss, damage or delay during delivery of your order. Additionally, Guaranteed Delivery includes carbon offsets for the emissions resulting from your order's delivery and transit. Guaranteed Delivery is a 3rd party service, offered and administered by moongift4u partner, Seel.

 

2、Do I have to buy Seel Guaranteed Delivery?

Guaranteed Delivery protection is an optional add-on protection that can be selected during the checkout process, to cover things like shipping-related damage, package loss, and delay. If you do not wish to buy this protection coverage simply remove it from your cart.  If you do not wish to buy this add-on just shift the corresponding toggle to "off" and the charges will be removed from your cart.

 

3、How does Seel Guaranteed Delivery resolve the shipping issues of my order?

The customer experience of Seel Guaranteed Delivery is as follows:

• Add Seel Guaranteed Delivery at checkout for a modest fee to protect the order against loss, damage, and delay.
• If your order is eligible for Seel Delivery Guarantee, you’ll be receiving a confirmation email from Seel with all the coverage details, as well as instructions on how to report your package issue.
• If your protected package suffers loss, theft, delay, or damage, you can report the issue via the  Seel Resolution Center.
• Seel will assess the issue to determine if the reported order issue qualifies for a payout.
• If the reported issue does qualify, a refund will be automatically sent to you.

 

4、How do I know what is covered with the Guaranteed Delivery protection?

Seel sends you a confirmation that explains the specific coverage provided for your order, which will be sent from support@seel.com.

Note: Please note that different items within your cart may have different coverages provided so please check each item’s coverage details before submitting your issue.

 

5、Is there any time limit for issue reporting?

If your package is damaged, lost, or delayed, please report your issue at  Seel Resolution Center. Log in with your email and order number or coverage ID from your confirmation email.

For reporting an issue, please be aware of the following conditions and requirements:

• For issues of loss, when the package is not delivered- the issue cannot be reported sooner than 30 days from the date it was shipped- for domestic shipments (and 60 days for international shipments). Case of "porch piracy", however, where the package is "delivered" according to carrier but not received by customer, must be reported within 7 days from the time the carrier's information is updated to "delivered".
• Issues of damage and theft , must be reported within 7-days from the date of delivery.
• Issues of delay, where the package is delivered, must not be reported sooner than 10 days after the order fulfillment date for domestic shipments and 30 days for international shipments.
• All issues must be reported within 90 days of the order date.

 

6、What should I do if my order arrives damaged?

Provided that Guaranteed Delivery protection covers the item, you should report the damaged package issue within 7-days (from the date of delivery) through the  Seel Resolution Center. You'll initiate the request using your email and order number found on the confirmation email. Please ensure you take photos of the package or item damage to provide when submitting your order.

Guaranteed Delivery protection covers shipping-related damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items.

The compensation for damaged items will be up to the value paid for the purchased item(s).

 

7、What should I do if my order was stolen after delivery?

If you purchased Guaranteed Delivery with your order, you can report an issue within 7 days of delivery through the  Seel Resolution Center. You'll initiate the request using your email and order number found on the confirmation email. Some packages may require additional documentation such as a police report.

 

8、What should I do if my order was lost during delivery?

If you purchased Guaranteed Delivery with your order, you can report an issue within 7 days of delivery through the  Seel Resolution Center . Log in with your email and order number or coverage ID from your confirmation email.

 

9、When will I receive my Guaranteed Delivery payout?

If you purchased Guaranteed Delivery with your order, you can simply report an issue to Seel via the  Seel Resolution Center.

If your shipping issue has been accepted, then it will be dependent on your method of payout.

Direct Deposit	1-3 business days following claim acceptance
Virtual Visa Card	1 hour following claim acceptance
PayPal Transfer	1 hour following claim acceptance
Venmo Transfer	1 hour following claim acceptance

10、I didn’t mean to purchase Guaranteed Delivery protection, how do I cancel?

If you purchased Guaranteed Delivery protection with your order, Seel will send you a confirmation of your Guaranteed Delivery via email. You have 24 hours from the time the email is received to cancel the Guaranteed Delivery protection from the link in the email. 

After the 24 hour cancellation window has elapsed, Guaranteed Delivery protection will not be refundable.