Shipping policy

🚚 Shipping Policy

Your Custom Journey, Delivered with Care

1. Where We Ship

We proudly serve football fans across the continental United States. International shipping is currently unavailable.

2. Handling & Transit Time 

(All timelines in business days: Mon-Fri)

Service Handling Time Transit Time Total Delivery
Standard 3-5 days 5-7 days 8-12 days
Expedited 3-5 days 3-5 days 6-10 days

► Processing begins after customization approval

3. Shipping Fees

Standard Shipping

  • Orders under $58.88: $7.99
  • Orders $58.88+: FREE

Expedited Shipping

  • All orders: Flat rate $14.99

4. Delivery Partners

  • Standard: SF International Logistics (Standard Service)(Primary carrier) + UPS Standard Shipping(Last - mile)

  • Expedited: SF International Logistics (Expedited Service)(Primary carrier) + UPS Expedited Shipping(Last - mile)

5. Key Notes for Fans

✅ Address Precision
Provide complete addresses (unit/apartment numbers required). PO Boxes excluded for expedited service.

✅ Real-Time Tracking
Monitor your custom piece from our workshop to your doorstep via Order Tracker.

✅ Unforeseen Delays
Extreme weather or carrier disruptions may extend timelines. We’ll proactively notify you if issues arise.

6. How long do I have to report a shipping issue?

If you purchased Guaranteed Delivery with your order, you can report an issue within 7 days of delivery to report theft or damage and can report a loss for domestic orders between 30 and 60 days after placing the order through the Seel Resolution Center. Log in with your email and order number or coverage ID from your confirmation email.

Otherwise, please notify us at service@customizeball.com Support. All issues need to be reported within 60 days of order placement.

7. What should I do if my order was stolen after delivery?

If you purchased Guaranteed Delivery with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Log in with your email and order number or coverage ID from your confirmation email.

Otherwise, if your shipment tracking shows that your item(s) have been delivered, but you have not received them after 3 days, please notify us at service@customizeball.com Support.

8.What should I do if my order was lost during delivery?

If you purchased Guaranteed Delivery with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Log in with your email and order number or coverage ID from your confirmation email. Where the package is not delivered, the issue cannot be reported sooner than 30 days from the date it was shipped- for domestic shipments (and 60 days for international shipments).

If your shipment tracking shows that your item(s) have not been delivered in 30 days, please notify us at service@customizeball.com Support.