Return & Refund Policy

30 days return warranty

We are always proud of the quality of our products and strict quality control. For your peace of mind, we offer a comprehensive 30-day return warranty. Refunds are available for defective items within 30 days of delivery, including but not limited to stains, zipper failures, tears or damage, very poor material quality, obvious color differences, and differences between the photo product and the actual product you receive. Significant difference between them.

Please note:
1) Once we receive your returned item, you are guaranteed to return the item and receive a refund. Sorry, we do not currently support exchanges, you can return your item to us and place a new order to receive the item of your choice.
2) There is no handling fee for returns, and the customer is responsible for the shipping costs incurred.
3) Promotional items are not returnable.
4) Returns will not be accepted if you choose the wrong size, color, image, address, etc. due to personal reasons or change your wishes.
5) The product you want to send back should be in the same condition as it was sent out, should not be worn or washed, and should be labeled, otherwise it will not be returned.


Return process
If you have any questions after receiving the item, please send an email to our customer service: service@customizeball.com
To ensure a fast and smooth warranty process:
1) Please tell us your order number, describe the product problem, and provide us with pictures that show the problem.
2) Once we receive your complaint email in the customer service inbox, we will reply to you within 24 hours.
3) If our customer service confirms that the problem you reported is applicable to return, our customer will provide you with a return address. Only the return address provided by our customer service can be used for return. Please do not return your product directly to the item you received. The address on the package. Please let us know your return tracking number upon return.


If you have any questions, you can contact us by:
Email: service@customizeball.com
Phone number: +86 19855161492